Terms and Conditions
Late Arrivals - If you are unable to make your appointment on time, please let us know as soon as possible. We will endeavour to carry out as much of the treatment as we can, but if this is not possible, a charge will be made.
Missed Appointments and Cancellations - Where less than 24 hours notice is given of a cancellation, a charge of 1000% will be made unless we can re-book the space. Special terms apply for treatment packages - see below.
Data Protection - all client information is taken in strictest confidence for our own internal use and is never passed to third parties.
Packages - Due to the length of appointment required, packages need to be booked well in advance and a 30% deposit paid. We cannot guarantee availability at short notice. If you cancel your appointment less than 2 working days beforehand we will retain your deposit, as it is unlikely that we will be able to refill all of the lost appointments at short notice.
Treatment Times - Where treatment times are given, they are for guidance only and include client preparation.
If for reasons beyond our control the therapist booked for your appointment is unavailable, we will endeavour to contact you to discuss alternative arrangements. Please ensure you supply accurate contact details when making appointments.
The above terms and conditions may be subject to change without notice at the discretion of the management.